Engage Your Customers & Your Employees
Happy customers have long been the most important thing in most businesses. Recently, though employers are starting to understand the increasing importance of having happy employees. Happy employees make for happy customers which makes a happy employer. Not that customer service isn’t important, but is it more important than happy employees? Latest research shows that engaged employees are more likely to be happier, work harder and take less time off.
Why You Should Ditch the Annual PDR
Annual employee 'Professional Development Reviews' (or PDRs for short) are well established in most organisations. Characterised by a rush of activity at the beginning of the year to align to company and individual performance goals and then hasteily completed or fudged at the year end. A 2016 CEB survey found that 9 out of 10 HR Leaders felt that annual reviews did not accurately reflect the performance of employees. Some prominent organisations have already decided to ditch the forced ranking system and yearly overhead which have come to be associated with PDRs.